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Category - Regulations
Posted - 05/21/2012 01:23pm New Customer Service Ombudsman Helps Businesses with County Permits
Businesses in need of county permits can now access the services of a new customer service Ombudsman on board at the County's Permit and Resource Management Department (PRMD). The Ombudsman is charged with providing a single point of contact for both business and residential customers needing assistance with permitting issues and the goal is to increase the speed, certainty and predictability in the permit process.
Patrick Mullin, a long time general contractor and six-year veteran of the department, was selected for the new Ombudsman position, which was created by the Board of Supervisors as part of a series of steps to support economic development in Sonoma County. The Ombudsman position was instituted to build upon the Department's commitment to improving customer service and will:
- Increase certainty and predictability in the permitting process;
- Resolve problems for individual cases while maintaining regulatory compliance;
- Reduce the number of problem cases over the long term;
- Empower and support staff to resolve issues at the lowest possible level;
- Educate and advise customers on steps they can take to resolve issues and expedite the process;
- Identify opportunities for issue/problem resolution or process improvement;
- Work collaboratively with the Economic Development Board’s Business Assistance Officer to resolve issues.
According to Director of Sonoma County Permit and Resource Management Department, Pete Parkinson, “Patrick will be a great advocate for the customer, helping them to accomplish their objectives within the regulatory and policy framework that governs PRMD’s work. Having a single point of contact will strengthen and streamline applicants’ efforts, and accelerate the economic development that flows from good projects.” The Ombudsman will report directly to the PRMD Director.
Contact Patrick Mullin, the Ombudsman, at (707) 565-8350 or via email at Patrick.mullin@sonoma-county.org.
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